Dear Pricks at Penske To Whom it May Concern:
This weekend, my husband and I had the misfortune of renting one of your trucks. While we needed the truck for 24 hours, your company mandated that we rent it for three days, hence jacking up the price.
Yet, you were still the most affordable rental, and because we’re watching our finances closely due to recently signing our lives away via mortgage papers – we went with you.
Upon arrival to Home Depot, we were told the size truck we ordered was unavailable and that instead, we’d be given a 26 foot truck (which was larger than what we ordered.)
Great. Because who doesn’t love maneuvering a huge ass truck down the highway for 8 hours?
While I cannot complain to your company about the task that is packing a truck, please let me say that it was a laborious endeavor that left my husband and myself quite drained.
And the fact that we got on the road on Sunday morning at 2 AM is neither here nor there – but we were
fucking exhausted when we journeyed home in your death trap of a truck.
Three hours into our eight hour trip back home, at 5 AM, sparks began to fly from the battery, located on the passenger’s side.
Penske, I know we’ve never met, but I’m precious cargo.
Then, as we were going down 1-81 at 60 miles per hour in the pitch black early morning – the electrical blew. The headlights shut off, as did all of lights on the dash.
Did I mention it was dark – and that we were on the highway – and that I was unaware I was auditioning for a horror movie?
Upon calling your emergency hotline, the kind man (Bob) who answered the phone was apologetic, but the quickest he could get a mechanic out to us was an hour and a half.
And so, we sat. In a truck on the side of the highway, which shook like a madman every time a truck drove by. Which was often, as I-81 seems to be the popular route for every trucker and his brother.
Penske, when your mechanic arrived, he did what he could. Praise the Good Lord that he had the part he needed. Damn you for giving us a broken truck that stranded us on the side of the highway
with no food or bathroom for four hours.
After your truck jeopardized the safety of my husband and myself, and stole four hours out of our lives, a common sense approach would be that your company would comp us the truck.
You offered to give us 10% off.
When my husband argued that, you offered a 20% discount.
Finally, my husband told you he’d make it simple: we didn’t want to pay for your
In the end, we saved $200 (i.e. the amount of gas.)
Penske, I’m beyond dissatisfied with your service (except for Bob) and the quality of your trucks. In the future, I suggest that your staff do routine maintenance checks before sending a paying customer on the road.